Hospice marketing professionals can spend years developing the trust and confidence of their referral sources in the hospital and post-acute world. Very often these sources have elements of a personal relationship that cannot be ignored. The close nature of these … Keep Reading

Several unannounced compliance surveys focused on infection prevention and control have been conducted in multiple states during the coronavirus (COVID-19) crisis. The Centers for Medicare and Medicaid Services (CMS) suspended non-emergency inspections across the country on March 4, and beginning … Keep Reading

In times of uncertainty, it is vital for leaders to keep a constant pulse on their business, employees and clients. Given the changes that many hospice organizations are currently experiencing because of the coronavirus (COVID-19), close monitoring is even more … Keep Reading

With the current personal protective equipment (PPE) shortage and possible continued shortage, agencies should develop strategies for PPE use and options for re-use when needed. Each type of PPE should be categorized in three ways: Plan A (Best Case Option), … Keep Reading

American psychologist Abraham Maslow wrote a paper in 1943 called “A Theory of Motivation,” in which he suggests that all human beings require certain needs to be met. He defines five basic needs: Physiological (food, water, shelter etc.) Safety (to … Keep Reading

Effectively serving patients and caregivers during the coronavirus (COVID-19) pandemic requires partnerships with the vendors serving you. Patients and caregivers often view these vendors as a direct representative of your organization. During this pandemic, no partnership is more critical to … Keep Reading

Hospice agencies are beginning to adjust to their new operational normal during the coronavirus (COVID-19) pandemic. These days many hospice leaders are identifying how their team members can provide exceptional and safe hospice care and accommodate psychosocial needs of patients … Keep Reading

The Centers for Medicare and Medicaid Services (CMS) has long required hospice agencies to use volunteers to provide support for patients receiving hospice care and day-to-day administrative tasks that support the operation of the hospice organization. While CMS has suspended … Keep Reading

As we continue managing the current coronavirus (COVID-19) pandemic, the healthcare industry is directly impacted. Adapting to accommodate the most current needs of in-home care professionals is a core element of Axxess software solutions and delivering resources for success is … Keep Reading