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Category \ Operational


Home care organizations are made up of two very different yet integral teams, clinicians and operators. We have explored the differences between the two teams in the first part of our series. To ensure long-term success, it is important for … Keep Reading
The clinicians and operators of your organization must work together toward a shared goal by carrying out their separate roles. We have explored the differences between the two teams in the first part of our series. To ensure long-term success, … Keep Reading
The Hospice Item Set (HIS) is one aspect of the Hospice Quality Reporting Program (HQRP) that was mandated by the Affordable Care Act of 2010 and the Social Security Act. Axxess provides a full explanation of the importance of the … Keep Reading
Home care organizations are made up of two teams: clinicians and operators. A successful marriage between these teams is like a pair of glasses. Each lens has a separate focus but only when connected and working together can you achieve … Keep Reading
Home care organizations are made up of two teams: clinicians and operators. A successful marriage between these teams is like a pair of glasses. Each lens has a separate focus but only when connected and working together properly can you … Keep Reading
Effective communication is the foundation of a successful home care business but it can be overlooked due to demanding schedules and hurried operations. The communication lanes in a home care organization are rapid and complex, with information often flowing in … Keep Reading
When you think about customer service, hospice may not be the first image that comes to mind. However, providing hospice care requires a great deal of customer service aptitude from hospice professionals. While the interdisciplinary group (IDG) works together to … Keep Reading
Under the Patient-Driven Groupings Model (PDGM), much of the data that impacts the Health Insurance Prospective Payment System (HIPPS) code and reimbursement – including episode timing, referral source, clinical group, and comorbidity – comes from claim information. The other reimbursement … Keep Reading
As the aging population continues to grow, so does the need for caregiving services, with 90% of Americans wanting to stay in their homes as long as possible. As a society, we depend on family to provide support throughout our … Keep Reading
Professionals in the home care industry are highly prone to employee burnout, with studies calculating the percentage of home care employee turnover at over 60%. However, a more recent study estimated the turnover rate to be around 80% for 2018. … Keep Reading
Whether your hospice agency is using the productivity ratio or another staffing model, understanding the number of team members your agency employs is paramount to the successful execution of your chosen staffing model. Why the Number Matters Payroll and related … Keep Reading
Over the past decade, competition in the private duty home care industry has been heating up as the senior population grows and the need for in-home care increases. According to Home Care Pulse, the number of home care companies with … Keep Reading

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