In the ever-evolving care at home industry, staying ahead of the curve requires agility, efficiency and the right technology partners.
Preston Lucas, Chief Financial Officer of Interim of the Great Lakes, has embraced these principles and discussed how working with technology partners has led to significant growth within the organization.
The Right Partner
Central to the success of Interim has been their partnerships with Axxess, a leader in home healthcare technology, and Forcura. The seamless integration of these platforms has revolutionized Interim’s operations, eliminating manual processes and significantly speeding up order processing. This transformation has not only optimized revenue cycles but also provided real-time data, empowering the leadership team to make informed, strategic decisions.
As a result, Lucas has seen streamlined workflows and improved patient care across the board.
“It’s been a game-changer for us because the integrated platforms mean that we can process orders faster,” Lucas said. “We can go through things without having all the manual steps of standing at a fax machine and sending things out. So that’s a huge time saver for our intake team and our orders management team, and it allows the visibility for our leadership team into those processes and those workflows. So, we’re able to hold those various teams accountable and make sure that we’re meeting the right metrics.”
Data Insights
Beyond technology, Interim leverages the powerful insights provided by Axxess to enhance business operations. By using data from Axxess and Forcura, Interim has strengthened relationships with referral sources, negotiated more favorable contracts and navigated geographic and regulatory hurdles with confidence. Their standardized processes, built to meet the highest state requirements, ensure they’re always ready to adapt to change.
“We truly use that data to educate all aspects of our business, starting at our referral sources,” Lucas said. “You know, looking at how are we standing out in the market compared to our competitors, and what are we offering our patients, and how are we scoring with the publicly reported CMS data, but then also more real-time actionable data that we have access to. So, we use that with our referral sources to help build those strong relationships and ultimately grow our business.”
Improved Order Processes
The combination of Axxess’ robust platform and Forcura Circle has led to faster order turnaround times and improved communication with physicians, directly contributing to better patient outcomes and reduced rehospitalization rates. Interim’s success is a testament not just to technology, but to the power of strategic partnerships and data-driven decision-making in delivering exceptional care.
“A lot of people say, ‘Forcura, oh, yeah. That’s an e-fax program for your orders,’” Lucas said. “Well, it’s so much more. And we’ve looked at it as truly our comprehensive document management system altogether rather than just an orders platform.”
Interim of the Great Lakes showcases how adopting innovative technology like Axxess and collaborating with strong partners can lead to extraordinary achievements in the care at home industry. Their story showcases how strategic leadership, backed by cutting-edge technology, can drive operational excellence and elevate patient care.
“It allows us to make crucial decisions at the right time,” Lucas said. “So, with real-time data and insights from both Forcura and Axxess, we can make those informed decisions and be able to spot trends early, whether good or bad, and adapt our strategies effectively to stay ahead in the market.”
See how Axxess can transform your organization’s operations by scheduling a demo here.
Editorial Note: The insights from this article were provided by Forcura.
