Axxess Home Health now enables organizations to designate super-users to assist users in troubleshooting and reporting mobile application errors. By enabling organizations to serve as the first line of contact and assume reporting ownership, this feature streamlines operations and enhances the user experience.
To designate super-users for your organization, navigate to Company Setup and select Support Ticketing Center. Click the Add Super-User(s) button to add super-users from the list of active users. The watermark next to Add Super-User(s) indicates how many super-users are available to add. You may select multiple users from the list.
Once the desired super-users have been selected, click Save. A green growl message will indicate how many super-users were successfully added.
Designated super-users can submit tickets to Axxess for support. Once tickets are submitted, super-users can track progress made on their requests, providing greater visibility into the support received.
To add a troubleshooting phone number for mobile users, navigate to the Mobile Support section of the Support Ticketing Center tab. Enter your organization’s ten digit phone number without spaces or special characters and select Save. A green growl message will indicate the number was added successfully. This number can be updated at any time by adding a new ten digit phone number and selecting Save.
Check the Mobile box next to the desired super-user to direct mobile application users to your organization’s troubleshooting phone number.
Note: This feature applies at the company level and is not branch specific. If the organization does not enter a phone number, it will default to the primary phone number listed on the Company Information tab.
Once the desired super-users have been added, their email addresses will be displayed on the Super-Users list on the Support Ticketing Center tab. When a user taps the Email button on the Contact Us screen on the Axxess Home Health mobile application, each super-user will receive an email from the user. When a user taps the Call button on the Contact Us screen, the user will be routed to the Troubleshooting Phone Number.
Updated on 07/31/2024
