From the Home screen you can open your: Messages, Schedule, and Patients.
Use the 3 lines in the top left corner to open the drop down navigation window. This allows you to quickly navigate around the mobile app’s features.
The drop-down navigation allows you to select: Home, My Account, My Messages, My Schedule, My patients, and Help/Support.
Selecting Home will navigate back to the Home screen.
My Account opens your personal profile settings.
You can change your password and choose your display preferences.
My Messages is an inter-agency messaging system that allows you to quickly view and compose messages.
To view a message, select Inbox, then click on the message you would like to open.
You can now Trash (delete), Forward or Reply to the message.
When a message has an attachment, click on the blue attachment to download and open it.
To compose a New Message, select Compose in the bottom right corner.
You can select who you are sending the message to and choose a patient, if the message pertains to a patient.
Add an attachment to a message by selecting the Paper Clip, then select to take a photo or choose an image from your Photo Library.
Now compose your message or use the Talk to Text feature.
Use Talk to Text by selecting the Microphone icon, then simply say what you want to type.
After composing your message, select Send in the top right corner.
The recipients will receive a HIPAA-compliant message in their inbox prompting them to login to view the message.
My Schedule shows your Past Due, Upcoming, Completed Visits, and allows you to schedule New Task items.
To schedule a new visit, select New Task in the bottom right corner.
Select the Patient, Episode, Date, Task, and User. Then select Add to schedule the talk.
After selecting Add, you will receive a notice that your task was saved successfully.
To view your Monthly Calendar, select the calendar icon at the bottom left.
The calendar shows your monthly schedule. You can navigate to future and past months by using the arrows on the left and right.
To open a visit, select a task from either the Past Due or Upcoming list.
The Visit Note shows the Visit and Episode Comments.
You can select the Care Plan to open and view the patient’s care plans.
After viewing the Care Plan, navigate back to the Visit note.
Now you can select to Start Visit. This will require your location to be turned on and will note the time you started the visit.
When a visit is started in the app an Orange house symbol shows up on the task line in the patient’s chart. This lets the agency know a clinician is in the patient’s home.
After Starting the Visit, you can now enter the time in and time out.
You can document your mileage and add the patient’s vital signs.
Add personal notes for reference. You can use the Talk to Text feature to document.
You can choose to document a missed visit by selecting the Missed Visit tab.
Select to generate an order, if needed. Document if Physician was notified and note the reason for the missed visit.
Provide your signature for the Missed Visit form.
Electronic Visit Verification (EVV) allows you to electronically verify a visit with the patient’s signature, start by selecting End and Verify Visit.
The app uses GPS to verify you are in the proximity of the patient’s home. Ensure your location service is turned on.
Scroll down and select Verify Visit.
After the app verifies you are in the correct patient location, the screen for the patient to sign pops up. The patient can sign with either their finger or a stylus, then select Verify Visit.
Confirm the patient’s signature.
You can now view the signature with the location and time of the visit.
A green house now appears next to the scheduled task that indicates the task has been verified with a signature.
To ensure you have EVV success:
1. Verify the patient’s address is correct in the profile.
2. Ensure you are using the most up-to-date versions of Axxess mobile app and Google Maps.
3. Calibrate your Google maps — open the Google Maps app.
Select the compass icon in the bottom right corner to calibrate your map with your location.
Select a patient name from the drop down list or use the search bar.
Select Info to view patient profile information. Select Edit to make any updates to the patient demographic information.
Select Call to navigate to your phone and directly call the patient.
Select Map to navigate from your current location to the patient’s home.
Selecting: Caregivers, Physicians, Pharmacy, or Emergency Contacts will open a list of names that you can use to select who to call directly. There’s no need to look up phone numbers, simply select the green telephone icon to call.
Medications gives you the opportunity to view a patient’s active medication profile, including medication interactions.
Select Warning to view drug interactions.
Orders allows you to view and create patient orders by episode.
To create a new order, select the (+) icon in the top right corner
Select the episode for the order, the physician, order date, title, and description. Click Save or Complete.
To complete, add your signature and click Save Signature.
You can view any order by selecting from the list to open.
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