Patient Status Change Notifications


The following functionality is coming soon to Axxess Palliative Care. Axxess will alert you when this feature is available. Check your messages in Axxess Palliative Care for important alerts from Axxess.


Axxess Palliative Care now automatically alerts designated users when there is a change in a patient’s status. By alerting users to patient status changes in real time, this feature streamlines operations and enhances communication.


To enable patient status notifications users must have permission to view and edit Company Setup in Axxess Palliative Care.


To grant a user Company Setup access and enable patient status notifications, first navigate to the desired patient’s profile and select Edit. Navigate to the Permissions tab, under the Administration header, scroll down and click View and Edit next to Company Setup.


Once permissions have been granted, navigate to the Admin tab and select Company Setup from the drop-down menu. Click the Notifications tab and select Enable under Patient Status Notifications.


Admin tab ➜ Company Setup ➜ Notifications tab ➜ Patient Status Notifications


When Patient Status Notifications are enabled, specified users assigned from the Clinical Information and Providers tabs will receive a message notifying them of the change in status. Messages are sent when the patient status is updated from: active to hospitalized, hospitalized to active, active to discharged and active to deceased. Message details will include the patient’s name, current status, previous status and the effective date.


The following care team members will receive the message:


  • Clinical Manager

  • Case Manager

  • Admitting RN

  • Palliative Provider

  • Additional Provider


Using the Notify Recipients By checkboxes, users can further specify who should be notified when a patient’s status is changed. When a user selects:


  • Title: Enables the ability to search and multi-select specified users to be notified of patient status changes by title.

  • User: Enables the ability to search and multi-select specific users to be notified of patient status changes.

  • IDG team: Enables the ability to search and multi-select specified IDG teams to be notified of patient status changes.