HHCAHPS survey scores are reported publicly by CMS on Home Health Compare. Scores are updated quarterly to reflect your most recent four quarters of data. Based on patients’ responses to the survey questions, a score is calculated for each survey category: three composite measures and two global rating measures.
The questions that comprise each measure are listed below. Click the hyperlinks to access content on how you can improve your publicly reported HHCAHPS scores. (For details on how scores are calculated, click here.)
“Patients who reported that their home health team gave care in a professional way”
Q16. Gentleness
Q19. Courtesy and Respect
Q24. Problems with Care
“Patients who reported that their home health team communicated well with them”
Q2. Communications Between Providers and Patients
Q15. Information on Provider Arrival Time
Q17. Ensuring Patient Comprehension
Q18. Careful Listening
“Patients who reported that their home health team discussed medicines, pain and home safety with them”
Q3. Home Safety
Q10. Discussing Pain (Part 1) and Discussing Pain (Part 2)
Q12. Discussing Medication Intent (Part 1) and Discussing Medication Intent (Part 2)
Q13. Discussing Medication Frequency
Q14. Discussing Side Effects of Medication
Q25. Patient Willingness to Recommend Home Health Agency
