Can the assigned clinician view the patient’s Plan of Care after the visit is complete?

No. The assigned clinician cannot see the patient’s Plan of Care once the visit is complete and approved in QA. When a clinician is assigned to a visit, the assigned clinician receives temporary access to the patient’s Plan of Care and other HIPAA-regulated information. Once the visit is completed and approved in QA, the clinician’s access to the patient’s information expires.

The only way a clinician can view the Plan of Care after leaving the patient and submitting the visit documentation is when documentation is returned during the QA review process.

Can clinicians correct documentation once it is submitted?

Yes. When returning documentation to a clinician during the QA review process, Axxess CARE enables the QA reviewer to include a message to the clinician outlining the necessary changes. Organizations can also contact clinicians using the phone number provided in the clinician’s profile. Once documentation is returned to the clinician, he or she can make the necessary changes and resubmit.

Accurate documentation is important for regulatory compliance and continuity of care. Clinicians on Axxess CARE are expected to complete visit documentation to the home healthcare organization’s satisfaction. Organizations that are unsatisfied with a clinician’s documentation can express their concerns when rating and reviewing the clinician during the five-star review they complete at the end of the QA process.

How will I know when a visit is complete?

Completed visit documentation flows to the QA Center in Axxess Home Health. Visits completed through Axxess CARE appear with a teal heart next to the task. To filter out visits that were not completed through Axxess CARE, click the teal Axxess CARE button at the top of the QA Center.

Clinicians are paid when the visit documentation is approved in the QA Center. We encourage organizations to prioritize the review of documentation from clinicians using Axxess CARE. If the documentation has not been approved by the home health organization within seven days, the clinician will be paid automatically.

Organizations can also view completed visits on the home screen in Axxess CARE. Click Completed under the Visits tab in Axxess CARE to view completed visits.

Can I rate and review clinicians on Axxess CARE?

Yes. Once a clinician’s documentation has been reviewed and approved, the system will prompt you to rate the clinician using a five-star scale. One star represents poor performance and five stars represents excellent performance.

Ratings of three stars or lower require the reviewer to enter comments explaining the low rating. Users can, but are not required to, enter comments on ratings of four or five stars. We encourage users to provide comments on all ratings so that other organizations on Axxess CARE can review comments for each clinician and select the best clinician to fulfill their visits.

Clinicians are also asked to rate organizations that they work with through Axxess CARE. The same rating and comment guidelines apply to clinicians rating organizations.

Can family members request and pay for patient care through Axxess CARE?

No. This feature is on our roadmap for future development.

What if visit notes are documented incorrectly?

Once visit documentation is submitted, it appears in the QA Center in Axxess Home Health for organizations to review. If necessary, reviewers can return the visit documentation to the clinician for correction.

What if a patient expresses concerns or complaints regarding an Axxess CARE clinician?

Patient complaints should be handled through the proper channels and procedures set in place by your organization. If a patient has a complaint about a visiting clinician, organizations are encouraged to contact the clinician directly to investigate. The clinician’s contact information is listed under the Clinician Contacts section of the Admin tab in Axxess CARE.

A patient complaint that rises to a level that would merit removal or suspension of the clinician from Axxess CARE should be reported immediately to Axxess.

How can my organization be certain that visits completed through Axxess CARE will be compliant with regulatory standards?

All documentation completed through Axxess CARE is identical to the workflow for Axxess Home Health, so clinicians using Axxess CARE should be familiar with visit and documentation processes. Axxess regularly updates its software platforms, including Axxess CARE, to comply with evolving regulatory requirements and standards.

Any documentation that needs to be corrected can be returned to the clinician during the QA process. Organizations can make notes or contact clinicians directly using the Axxess CARE HIPAA-compliant messaging center or by phone. Additionally, organizations can view the time in and time out of each visit as well as the patient’s EVV signature.

Clinicians on Axxess CARE are expected to complete visit documentation to the home healthcare organization’s satisfaction. Organizations that are unsatisfied with a clinician’s documentation can express their concerns when rating and reviewing the clinician during the five-star review they complete at the end of the QA process.

Does Axxess CARE support private duty scheduling and staffing needs?

No. Axxess CARE is currently only available as a scheduling and staffing solution to home healthcare organizations using Axxess Home Health software. Since we know that Axxess CARE is a powerful solution that is already revolutionizing how care is delivered in the home, we will offer Axxess CARE for private duty services in the future. Once it is available, we will notify all Axxess Home Care users and prospective clients.