How can I communicate with clinicians on Axxess CARE?

You can message the clinician via Axxess CARE or call the clinician directly.

What notes and visits can be documented?

Currently OASIS, physical therapy notes/evaluations and SN visits/evaluations  can be documented via the Axxess CARE mobile app.

Is EVV available in Axxess CARE?

Yes, EVV is available in the Axxess CARE mobile app.

How can I edit task details?

From the Axxess CARE site, you may edit visit details, pay rate, address, and special instructions within the visit details.  Simply log in to Axxess CARE, click on the visit, and click on the edit icon next to the item you wish to edit.  If you need to change the type of visit, you will need to remove the visit from Axxess CARE and update the visit type in Axxess Home Health and repost  it to Axxess CARE.

How will the clinician identify themselves to the patient?

The app will have a built-in name badge that the clinician will present.  It will identify the clinician by name, picture, and credential, the agency and the agency’s contact information.

What happens with missed visits? Am I still required to pay?

You will only pay for visits that have been completed.  If a clinician cannot see a patient for any reason, they must return that visit to the agency to be rescheduled or marked as missed.